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Audi TDI Information

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TDI update re: status of 2.0L TDI discussions

Canadian 2.0L TDI Settlement Update – April 21, 2017 Volkswagen Group Canada is pleased to report that both the Québec and Ontario Courts have granted approval of the nationwide settlement agreement to resolve consumer claims in Canada related to the 2.0L diesel emissions matter for approximately 105,000 affected vehicles. Approval of the settlement is an important milestone in our journey to making things right in Canada and we appreciate the efforts of all parties involved in this process.

Volkswagen Group Canada is committed to ensuring that the settlement program in Canada is carried out as conveniently as possible for our affected Volkswagen and Audi 2.0L TDI customers. We are therefore devoting significant resources and personnel to making their experience a positive one.

Starting on April 28, affected Canadian settlement class members and U.S. customers with 2.0L TDI vehicles that were first sold or leased in Canada may submit claims for benefits under the settlement via an online portal at www.VWCanadaSettlement.ca or using a paper claim form (available at www.VWCanadaSettlement.ca or by calling the Canadian Settlement Claims Centre at 1-888-670-4773). Once their claim is approved, claimants will, where applicable, be able to schedule appointments with their preferred Volkswagen or Audi dealership in Canada to complete their settlement transaction.

More detailed information about the 2.0L TDI settlement program in Canada and available benefits can be found at www.VWCanadaSettlement.ca and by calling the Canadian Settlement Claims Centre at 1-888-670-4773.

Online Portal  


On October 18th, Volkswagen Group and plaintiffs in consumer class actions updated the Ontario and Québec Courts on the ongoing progress of discussions regarding affected 2.0L TDI vehicles across Canada. The parties continue to engage in productive discussions and will keep the Courts updated. The details of the discussions remain subject to the court order of confidentiality while the parties work to reach a settlement.

To view the proposed U.S. court Settlement click link :  www.AudiCourtsettlement.com

Audi 3.0L V6 TDI Information -
We appreciate there are many questions that we do not have answers to, and you have our commitment to communicate as soon as possible on all corrective actions affecting Canadian customers. We have put together the FAQ below for more information.

For further questions please see the FAQs or contact the AUDI customer care.


Agreement-in-principle reached on TDI emissions issue:

On the 21st of April, in U.S. District Court, Judge Charles Breyer said he was pleased to report that an agreement-in-principle has been reached by all parties involved that addresses the majority of vehicles affected by the ongoing TDI emissions issue.

The Judge has ordered all parties to keep the specifics of the agreement confidential until full details are filed in court on June 21. Details of the agreement will be made public at that time. Owners do not need to take any action at this time. Owners will be provided with next steps once they are available.

We appreciate the ongoing patience and loyalty of our Canadian Audi customers, employees and dealers, and we will provide more details as additional information is released.

In light of the recent TDI emissions matters, we want to ensure Audi Canada customers remain informed about updates and future remedies in a timely manner.

The trust of our customers and the public is our most important asset. We ask for your patience as we address this complicated issue with the U.S. Environmental Protection Agency and California Air Resources Board. Our unwavering goal remains to resolve this issue for you as quickly as we can.


Audi A3 2.0L TDI Information

The recent TDI news has understandably shaken the passionate relationship between you and the Audi brand. As a first step to make things right, we would like to offer you an Owner Credit package* while remedies are developed and approved by relevant government regulators. See below for more information.

For our owners

On September 18, 2015, the U.S. Environmental Protection Agency and California Air Resources Board notified the Volkswagen Group of America, Inc., Volkswagen AG and Audi AG that certain A3 2.0L 4-cylinder TDI vehicles do not comply with applicable emissions regulations.

As we continue to develop remedies and cooperate with government authorities, we are offering an Audi A3 TDI Owner Credit package as a sincere token of our appreciation for your patience. This Owner Credit package is a step towards restoring your trust and affinity for the Audi brand.

FAQ

Is my vehicle safe to drive?
- The EPA has stated: “Car owners should know that although these vehicles have emissions exceeding standards, these violations do not present a safety hazard and the cars remain legal to drive and resell. Owners of cars of these models and years do not need to take any action at this time.”

Which vehicles are affected by the EPA notices?
- The affected Audi vehicles in the September EPA notice are the 2010-2013 & 2015 Audi A3 TDI models using the 2.0L 4-cylinder TDI engine.

How soon will a remedy be available for the affected vehicles?
- Audi is committed to finding a remedy as soon as possible. We are working to develop a remedy that will meet the expectations of the government agencies. We ask for your patience as we work to get this done right.

We ask our loyal and valued customers for their patience as we address this complicated issue with the relevant agencies as quickly as we can. We will provide updates as they are available.

Is there a stop sale for the affected vehicles?
- Yes, there is a stop sale on all Audi 2.0L 4-cylinder TDI equipped vehicles (new and certified pre-owned).

Is it necessary to make an appointment at an Audi dealership?
- No, not at this time. Audi will contact you as soon as a technical solution is available.

VIN Lookup Tool

Click here to access the VIN lookup tool to determine if your model is affected.

3.0L V6 TDI Information

On November 2, 2015, Volkswagen Group of America, Inc., Volkswagen AG, Porsche AG and Audi AG received notice from the U.S. Environmental Protection Agency and California Air Resources Board pertaining to an investigation related to certain emissions compliance matters affecting some 3.0L V6 TDI engine vehicles.

We are cooperating with authorities to investigate the issues affecting these TDI models. In the meantime, Audi Canada issued a voluntary stop sale on 2009-2016 model year new and Certified pre-owned vehicles with the 3.0L TDI engine.

Please know that the Environmental Protection Agency has not deemed this a safety issue. As the EPA put it: “[T]hese violations do not present a safety hazard for car owners and drivers and the vehicles remain legal to drive and resell. Owners of vehicles of these models and years do not need to take any action at this time.”

We understand that you undoubtedly have more questions than answers . The promise we made to our valued customers remains: as information becomes available, it will be provided to you as rapidly as possible.

What is the issue with Audi’s 3.0L V6 TDI engines?

- On November 2, the EPA and California Air Resources Board (CARB) issued a notice of violation regarding our 3.0L V6 TDI engines. The notice indicated that emissions control devices were not sufficiently described and explained in our applications for regulatory approval. Audi has worked directly with the EPA on this and has committed to document the emissions devices in detail and resubmit the revised applications.

Does this issue include a stop-sale announcement?

- Yes. Audi AG has issued a stop-sale on 3.0L V6 TDI engines. This includes:
• 2009 Model Year, Audi Q7 CPO vehicles equipped with a 3.0L V6 TDI engine
• 2010 Model Year, Audi Q7 CPO vehicles equipped with a 3.0L V6 TDI engine
• 2011 Model Year, Audi Q7 CPO vehicles equipped with a 3.0L V6 TDI engine
• 2012 Model Year, Audi Q7 CPO vehicles equipped with a 3.0L V6 TDI engine
• 2013 Model Year, Audi Q7 CPO vehicles equipped with a 3.0L V6 TDI engine
• 2014 Model Year Audi A6, Audi A7, Audi A8, Audi A8 L, Audi Q5, and Audi Q7 CPO vehicles equipped with a 3.0L V6 TDI engine
• 2015 Model Year Audi A6, Audi A7, Audi A8, Audi A8 L, Audi Q5, and Audi Q7 new and CPO vehicles equipped with a 3.0L V6 TDI engine
• 2016 Model Year Audi A6, Audi A7, Audi A8, and Audi Q5 new and CPO vehicles equipped with a 3.0L V6 TDI engine

Is there a fix available for the 3.0L V6 TDI engines?

- Audi is currently developing a technical fix for North American vehicles. The projected solution will be an uncomplicated software update, which we will begin to schedule as quickly as possible after it has been approved by regulators. We will share more information as soon as possible.

When will the fix be available?

- A technical fix is currently being developed for North American vehicles. We will share more information about its availability as soon as possible.

Check your VIN  to determine if you model is affected.


Our customer care is available for your requests

Audi Canada Customer Care
777 Bayly Street West,
Ajax, Ontario, L1S 7G7

Phone
1-800-822-2834

Email :  audicarecanada@audi.ca