St. Catharines Volkswagen Audi Accessibility Customer Service Policy
St. Catharines Volkswagen Audi is committed to excellence in serving all customers including people with disabilities. We are committed to ensuring that all of our customers with disabilities receive accessible goods and services with the utmost of quality and timeliness.
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will ensure our staff are trained to communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Due to the disclosure of private personal information we will require the consent of our client to discuss their business dealings with their support person present. Fees will not be charged for support persons to St. Catharines Volkswagen Audi premises.
We will notify customers of any temporary disruption in the facilities or services through a notice on our website, as well as on our premises. This notice will be placed at all public entrances as well as our reception desks. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
St. Catharines Volkswagen Audi will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Training will be provided to staff within the new employee orientation and within 30 days of their start date.
Training will include the following:
Customers who wish to provide feedback on the way St. Catharines Volkswagen Audi provides goods and services to people with disabilities can contact us via telephone, in person, email or mail. All feedback will be directed to the Marketing Manager and customers can expect feedback within 3 business days. We appreciated feedback on customer service and welcome comments and concerns.
Any policy of St. Catharines Volkswagen Audi that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.